Action
To collect log information from the Palo Alto GlobalProtect app for troubleshooting purposes, follow the steps below.
Instructions
- Open the GlobalProtect app
- Open the menu from it's top right button
- Choose Settings
- Go to the Troubleshooting tab
- Click the Collect Logs button
- When the process completes, click Open Folder to view the collected log package (GlobalProtectLogs.zip), which you can email to the ITS Service Desk for troubleshooting
Additional Information
Based on instructions at https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClaLCAS.