Issue
When attempting to view a CopyLeaks Similarity Report within Brightspace, you may see the below error message. Safari and Firefox users are primarily affected, or when using an incognito/private browsing session.
First things to try
Switch to Google Chrome browser.
Troubleshooting steps
Safari
- In the top-right corner, click Safari → Settings.
- Click the Privacy tab.
- Uncheck the setting for "Prevent cross-site tracking".
- Try loading your Similarity Report again.
Firefox
- Open a new tab and navigate to "about:preferences".
- Search for "cookies".
- Under "Enhanced Tracking Protection" select "Custom".
- In the "Cookies" setting, select "Cross-site Tracking Cookies".
- Try loading your Similarity Report again.