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In Outlook, if you are encountering issues accessing your Outlook mailbox, the problem can often be resolved by clearing the Microsoft cached credentials in the Credential Manager by following the steps below.
First, quit Outlook.
Click the Start Menu icon in the lower left corner of your Windows screen and type
"credential manager
" inin the search text box that appears right above it. You should then see the Credential Manager show up in the list of results. Click the Credential Manager icon in this list
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In the Credential Manager window, locate any cached credentials that have the term "MicrosoftOffice" in the name. Expand the details for the credential by clicking the arrow to the right of the name. In the details below click "Remove from vault." Do this for each credential with "MicrosoftOffice" in the name
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Close the Credential Manager and restart Outlook. You should be prompted with a Windows Security window to
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re-enter your username and password. Do so, and remember to check the box to
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Remember my credentials.
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This will save a brand new cached copy of your credential in the Credential Manager.
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