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If you use Outlook for iOS or Outlook for Android, you can add a shared mailbox you have permissions to access on Outlook Mobile. Instructions: Add a Departmental (shared) Mailbox to the Outlook Mobile app for iOS or Android |
Currently, there is no supported way to add a Departmental Mailbox to a mobile device's mail program. However, there is a workaround to access a Departmental Mailbox via your device's browser (Safari, Chrome, etc.):
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The directions below no longer work as of June 2019. |
iOS
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- Tap the Settings app.
- Tap Mail, Contacts, Calendars.
- Tap Add Account.
- Tap Other.
- Tap Add Mail Account.
- Fill in the account Name, Email address, and Description. Type something random into the Password field. Tap Next.
- You will see it Looking up your account and then Verifying for a moment. Then it will tell you the IMAP server is not responding and give you the chance to manually enter settings.
Tap OK. - Set the following:
For Incoming Mail Server, set the following:
Host Name: outlook.office365.com
User Name: <yourpersonalalias>@albany.edu/<deptaccountalias> (For example if your UAlbany Mail address is jsmith@albany.edu and the Departmental mailbox address is mydept@albany.edu, use jsmith@albany.edu/mydept)
Password: Your personal password - For Outgoing Mail Server, set the following:
Host Name: smtp.outlook.office365.com
User Name: Your full personal UAlbany Mail email address
Password: Your personal password Ensure that Mail is set on (green) and tap Save. | Note |
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Note that under Account > Advanced > DELETED MESSAGES > Remove, the default setting is now "After one week". This means that any messages in your Deleted Items folder will be automatically purged after one week. To avoid this, change that setting.
 You can recover messages that are purged this way by using Recover Deleted Items for up to 2 weeks from the time the purge occurs. |
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