Issue
Spam and Robocalls are automated calls that often appear to come from local numbers. Typically claiming to sell something, many of these calls are scams, and possibly illegal. While you may receive them on your University phone, these calls are not related to the campus telephone system or the campus network. There We are ways to minimize the disruption, unable to block these calls as our local and long distance carrier cannot block the original source of these calls.
Resolution
From Your University Phone
- Hit "Decline" or "Ignore" to send calls from unrecognized numbers directly to voicemail
- Program your phone to forward your calls directly to voicemail
- Clear your Missed calls log if desired
Report a Spam or Robocall
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Options
- If you are receiving excessive calls, ITS can do one of the following:
- Disconnect your current phone number and assign you to a new phone number. You will need to advise all of your contacts that you have a new phone number.
- Request a phone menu on your current phone numer requiring callers to press 1 to proceed to call you.
- For any of these options, please email ITS at askIT@albany.edu. Please provide your direct number that is receiving the calls . While there is little ITS and our local and long distance service provider can do to prevent a Robocall, we can provide you with other options.
Additional Information
FCC Tips to Avoid Scams and Robocalls:
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- along with which option you would like to move forward with.
More Resources
The Federal Communication Commission (FCC) is working at the federal level to combat robocalls and spoofing (https://www.fcc.gov/about-fcc/fcc-initiatives/fccs-push-combat-robocalls-spoofing)
Robo Calls/Spam: https://www.fcc.gov/consumers/guides/stop-unwanted-robocalls-and-texts
Spoofing: https://www.fcc.gov/consumers/guides/spoofing-and-caller-id
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Google does not call to verify Google Business phone numbers. Calls claiming to come from Google are a scam (https://support.google.com/faqs/answer/2952493#telemarketing) |
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