| Warning |
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Don't be a victim! Never provide the Duo verification code to anyone! If you get random requests for Duo verification – when you're not logging into anything – your account has been compromised and someone has your password. Select "I'm not logging in" and reset your password immediately! |
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To access campus IT services here at the University, you'll start by entering your NetID and password. Then you'll receive a Duo notification asking you to enter a code to verify your identity.
What
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version of Duo is the University at Albany Using?
Duo has released the "Universal Prompt", offering an improved browser experience that updates the look and feel to a modern authentication screen, increases accessibility, and streamlines the verification process by offering a 'Trust Browser' option.
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2-Step with Duo verified push authentication is required to access any service that uses the University's main sign-in page. Check the "Trust Browser" box to reduce the number of notifications you get from Duo. Select this feature in all browsers you use for the most seamless experience. You should only use this feature on your personal devices. For more information, see Trust Browser Option-Instructions.
I can't use the Duo Mobile app. What should I do?
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What is the Trust Browser option and how does it work?
You should ONLY usethis feature on your personal devices. This is a setting that gets saved in your browser's cookies. If you check the "Trust Browser" box, and use the same computer and browser, you won't have to verify your identity with Duo for 30 days. Select this feature in all browsers on your personal devices, that you use for the most seamless experience. For more information, see Trust Browser instructions.
How many devices can I register with Duo?
ITS recommends registering multiple devices via the Duo Device Portal to authenticate. Make 2-Step with Duo as mobile as you are by registering your Smart phone, tablet, and other devices to maximize your verification options.
Can I use Duo when I'm traveling?
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What is a Bypass code and when can it be helpful to me?
A Bypass code can be used to grant temporary access for multiple use case scenarios:
- Complete activating your mobile device.
- Adding a new phone/device.
- If you are a current Duo user, and you don't have access to your registered device, your device stopped working unexpectedly, or was lost/stolen.
Request a self-service Bypass code when the need arises. The Bypass code will provide secure temporary access for 24 hours.
How many devices can I register with Duo?
ITS recommends registering multiple devices via the Duo Device Portal to authenticate. Make 2-Step with Duo as mobile as you are by registering your Smart phone, tablet, and other devices to maximize your verification options.
Can I use Duo when I'm traveling?
Yes. Use the Duo Mobile app utilizing the built-in Passcode feature while traveling within the United States as well as Internationally. This is a great feature to use because you can generate and use passcodes without a Wi-Fi connection (i.e airplane mode). You may wish to manage or update devices to correspond with the availability of technology resources while you are traveling. For more information visit our International Travel and International Number Use with Duo resource.
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There are two ways to authenticate using the Duo Mobil Mobile app:
Using the Duo Mobile App:
- 'Send Me a Push' is the default. Duo sends a notification requiring you to enter a code into the app. You'll need WiFi or a data connection.
- 'Enter a Passcode' generates a 6-digit code that you'll enter when prompted. You do not need WiFi or a data connection.
Using a Hardware Token:
No smartphone? No problem. Ask ITS for a free Hardware Token. Once you have been provided a hardware token, follow these instructions to use it for gaining access to UAlbany services.
What is a Security Key and how is it used as a login option?
A security key plugs into your USB port and when tapped or pressed it sends a signed response back to Duo to verify your login. Duo uses the WebAuthn authentication standard to interact with your security keys. You may also see WebAuthn referred to as "FIDO2". Please see the instructions for using a security key with the Universal prompt. Note: **You still need to download the free Duo Mobile app from the App Store or Google Play for full authentication functionality. You will need to activate your mobile device in addition to using a security key. There are also supported browser and security key requirements.
How do I change my Duo devices and settings?
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Yes. Use the Duo Mobile app utilizing the built-in Passcode feature while traveling within the United States as well as Internationally. This is a great feature to use because you can generate and use passcodes without a Wi-Fi connection (i.e airplane mode). You may wish to manage or update devices to correspond with the availability of technology resources while you are traveling. For more information visit our International Travel and International Number Use with Duo resource.
I do not have internet or cell service. Can I still login to my account?
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