International Travel and International Number Use with Duo

Owned by McDonnell, Kim
Last updated: Jun 17, 2024 by Beeram, Siva Shankar Reddy
2 min read

Enrolling in Duo with an International Number

  1. Duo’s Verified Push is the standard authentication method for security purposes. You will not have the option to receive a phone call or text message.

  2. You will need to have your smartphone in your possession to set up your Duo Authentication.

  3. Begin by downloading the Duo Mobile app from the App store or Google Play and enroll and activate your phone with the Duo Mobile App.

  4. Once you have completed the enrollment and activation process, you are ready to access campus online services. You will be prompted with a verified push notification when trying to log into a UAlbany service.

Traveling with Duo

When traveling outside of the United States, you may not be able to use cell service on your smartphone/device. Don’t worry - Duo authentication can work without cellular service or a Wi-Fi connection.  Plan ahead and plan accordingly to be sure you are set up properly. 

Recommendations

  1. Duo Mobile App – (Smartphone/Tablet)- download the free Duo Mobile app from the App Store or Google Play. 

    1. Internet Connection: Push notifications to the Duo mobile app will work in any location as long as your phone has an internet connection.

    2. No internet connection: Use Duo mobile’s built-in Passcode feature.  You will be able to generate passcodes and use them to authenticate. You do not need a Wi-Fi connection to utilize the passcode feature. (i.e., airplane mode with your device).

  2. Bypass code - You can generate a bypass code by following the instructions here: Get a Bypass Code - Current Users - askIT - University at Albany. The code will only be good for 24 hours. 

  3. Hardware Token - If you don’t have a smartphone/tablet and you travel internationally often, you may want to get a hardware token. Hardware tokens do not require an internet connection to operate and can generate codes from any location regardless of country. Contact the ITS Service Desk to request a token.