Duo Mobile Support Article - Common Occurrences

Please locate the problem you are experiencing and the corresponding support article to help resolve your issue:

• Forgot or lost phone and need to access University Services (Get Duo Bypass code): https://albany.atlassian.net/wiki/x/pzwfAw
  
  
  

• New to Duo and need to complete activating your mobile device: https://albany.atlassian.net/wiki/x/ajwfAw
  
  
  

• Need to update to new phone with same number: https://albany.atlassian.net/wiki/x/vjwfAw
  
  
  

• Help adding a new phone number or mobile device: https://albany.atlassian.net/wiki/x/pzwfAw
  
  
  

• Duo is saying account is disabled:  Please Reset Your UAlbany Password and in 30 minutes try again.  
  
  
  

• Travelling with Duo and/or enrolling an international number:  https://albany.atlassian.net/wiki/x/JYMeAw
  
  
  

• If none of these solutions address your issue, please view our FAQ for additional information:  https://albany.atlassian.net/wiki/x/W8YeAw

Thank you for your patience and working to resolve your issue with our support articles.