Issue

When I attempt to reset my password using Ctlr-Alt-Delete on a Windows computer I receive the following error message.

Open

First things to try

Please make sure you are using a new unique complex password following the rules listed below.

Troubleshooting and information collection

Using the University's Password Reset app is the preferred method for changing your password, since it provides more granular and detailed error messages, with further explanations being provided at Password Reset Error Messages.

Please attempt to change your password using the  Password Reset app.  For instructions on how to use the password reset page please visit How to Set or Reset Password and Obtain NetID.