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Don't be a victim! Never provide the Duo verification code to anyone! If you get random requests for Duo verification – when you're not logging into anything – your account has been compromised and someone has your password. Select "I'm not logging in" and reset your password immediately! |
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2-Step with Duo verified push authentication is required to access any service that uses the University's main sign-in page. Check the "Trust Browser" box to reduce the number of notifications you get from Duo. Select this feature in all browsers you use for the most seamless experience. You should only use this feature on your personal devices. For more information, see Duo - Trust Browser Option - Instructions.
I can't use the Duo Mobile app. What should I do?
No Smartphone? No problem. Ask the ITS Service Desk for a free Hardware Token.
Best Practices and Tips
What is the Trust Browser option and how does it work?
You should ONLY usethis feature on your personal devices. This is a setting that gets saved in your browser's cookies. If you check the "Trust Browser" box, and use the same computer and browser, you won't have to verify your identity with Duo for 30 days. Select this feature in all browsers on your personal devices, that you use for the most seamless experience. For more information, see Trust Browser instructions.
What is a Bypass code and when can it be helpful to me?
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ITS recommends registering multiple devices via the Duo Device Portal to authenticate. Make 2-Step with Duo as mobile as you are by registering your Smart phone, tablet, and other devices to maximize your verification options.
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Yes. Use the Duo Mobile app utilizing the built-in Passcode feature while traveling within the United States as well as Internationally. This is a great feature to use because you can generate and use passcodes without a Wi-Fi connection (i.e airplane mode). You may wish to manage or update devices to correspond with the availability of technology resources while you are traveling. For more information visit our International Travel and International Number Use with Duo resource.
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No smartphone? No problem. Ask ITS for a free Hardware Token. Once you have been provided a hardware token, follow these instructions to use it for gaining access to UAlbany services.
What is a Security Key and how is it used as a secondary back-up login option?
A security key plugs into your USB port and when tapped or pressed it sends a signed response back to Duo to verify your login. Duo uses the WebAuthn authentication standard to interact with your security keys. You may also see WebAuthn referred to as "FIDO2". Please see the instructions for using a security key with the Universal prompt. Note: **You still A security key is considered a secondary back up method because it will not work with all UAlbany applications. It does not work with the VPN nor the CBORD app. You will need to download the free Duo Mobile app from the App Store or Google Play for full authentication functionality . You will need to with UAlbany services and activate your mobile device in addition to using a security key. There are also supported browser and security key requirements. Please see the instructions for using a security key with the Duo Universal prompt.
How do I change my Duo devices and settings?
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Yes. Use the Duo Mobile app utilizing the built-in Passcode feature while traveling within the United States as well as Internationally. This is a great feature to use because you can generate and use passcodes without a Wi-Fi connection (i.e airplane mode). You may wish to manage or update devices to correspond with the availability of technology resources while you are traveling. For more information visit our International Travel and International Number Use with Duo resource.
I do not have internet or cell service. Can I still login to my account?
Yes, you can still complete authentication if you have the Duo mobile app enrolled on your account. With the app, you can generate a Passcode to enter when logging in by opening the Duo app, tapping the ‘Show’ button just below Passcode to reveal the 6-digit passcode to enter.
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How do I know if the Duo Mobile app is up-to-date?
Duo's Mobile Security Checkup verifies your device settings and lets you know whether you are up to date with their recommended security settings.
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