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Submitting a telephone request:

To submit a new request, please create a service desk request at :

1. Create an ITS Service Desk request:
   1.  https://www.albany.edu/its/

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1. 1. form.php OR
   2. Email askIT@albany.edu with "Telephone Request" as the subject line

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1. 1. .
2. Include the following:
   1. Extension number (For existing phones)
   2. Location - Building, Room (For new activations)
   3. Name, NetID, email address of person to be assigned to phone
   4. Change requested - See list below

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1. 2. Device type -

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1. 1. Desk or wall mounted phone, Jabber for desktop, Jabber for cell phone

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1. 1. (please specify if it is for an Android or iPhone)
2. Optional for special requests:
   
   1. Line Appearance - By default, new phones are provided with the new number unless otherwise requested. 
   2. Voicemail - By default, users get a voicemail box, phones assigned to "vacant"

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1. 1. do not.
   2. Calling capability - Default is Continental US.  International calling must be authorized by the Dean, Director or Department Head.

Types of requests that ITS completes:

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• Activate a new phone, desktop Jabber account, or Mobile Jabber account
• Update the voicemail settings on whether a phone has voicemail or not
• Update a phone for a person leaving your department or joining your department.
• Update the line appearances or other programming on the phone
• Update the 911 location when phones are moved to a different location.
• Update the calling capability to International
• Disconnecting a phone

Types of requests that you can complete:

• Moving your VoIP phone Phone not Working after Moving to a New Location from one location to another. Please be sure to let ITS know so we can confirm the 911 information for the new location
• Change your ringtone or Change ringer volume on Cisco phones
• Change your voicemail Pin (Password) if you have forgotten it.
• Change a line on your phone to flash instead of ring and vice versa
• Purchase a phone (Model Cisco 8841). Once purchased, please send the MAC address to ITS to program the phone. 

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