Default temporary Voicemail pin: 1 + five digit extension. E.g. the password for (518) 442-1234 would be "121234."
Mailbox ID: Your 5 digit extension number
Voicemail box locked? It will automatically unlock in 1 hour.
New Employees assigned to a new or existing phone will automatically be assigned a new voicemail box.
Voicemail boxes will not be automatically assigned to phone lines not assigned to a person (Such as lab phones, vacant, GA/SA, or some main lines) unless specifically requested.

Common Actions

Initial Setup

Press the message button or dial 23305 from your University issued phone
Password: (1+your 5 digit extension) then the # key
Follow the prompts to record your name, greeting, and a personal PIN (Minimum of 6 digits)
If needed, you can submit an ITS Service Desk Request to ITS to have your Voicemail PIN reset

Reset Voicemail PIN

Retrieve Voicemail

Personal greeting length: 90 seconds
Maximum amount of messages: 42 minutes
Full integration between Jabber app, voicemail email notifications, and voicemails on phone extensions assigned to an employee.
Employees with more than one extension can have a voicemail box shared between extensions

Standard - This greeting plays all of the times unless another greeting overrides it. By design, the standard greeting cannot be turned off, but can be overridden by other greetings
Alternate - Allows callers to leave messages, but gives them a separate greeting, which you can schedule to occur for a set period of time. Turn on this greeting for a specific time period when you want to provide information about special circumstances, such as when you are on vacation. (For example, "I will be out of the office until <date>.") When it is on, the alternate greeting overrides standard greeting.