Call Forwarding Instructions
Action
Follow these instructions to forward calls from one extension to another or to an off-campus location.
Instructions
Change Call Forward options using the Self Care Portal
From off campus, you must connect to the university network via VPN to access CISCO Self Care Portal.
- Log into the CISCO Self Care Portal with your NetID and password
- Click on the “Call Forwarding” section on the left sidebar
- Click on "Call Forwarding" on the left navigation bar:
To turn on the forward all option, check the box and select "Voicemail" or "Add a new number"
If you are forwarding to a number instead of to voicemail be sure the number is entered as if you were dialing on campus
- For University numbers, you would enter 23700 instead of 815184423700
- For non-University number, enter 8 1 [area code] [phone number]
- Advanced calling rules are also available for when you don't answer the phone or if your phone isn't plugged in. By default, if there is a voicemail box on the number, all of the advanced calling rules are set to forward to voicemail
If you don't have a phone number listed for call forwarding, submit an ITS Service Desk Request for ITS to create or troubleshoot your account.
Change Call Forward options on a desk phone
Forward All keeps your desk phone from ringing at all. Callers will ring directly on the phone it's forwarded to.
Turn forward all on
- Press the “Forward all” softkey button on your desk phone
- Enter the extension you'd like to forward to.
- To forward calls to voicemail, press the voicemail button or dial 23305
- To forward calls to an off-campus number or cell phone, enter the number as you would if you were calling off campus. E.g. 8-1- (Area code) - (phone number)
- To forward calls to voicemail, press the voicemail button or dial 23305
- Phone will display "Forwarded to [ext]" on your line key
Turn forward all off
- Press the "Forward off" softkey
- Phone will display phone number normally