Retrieve Voicemail

Owned by Lyons, Andrew H
Last updated: Dec 21, 2021
2 min read

Action

To access your voicemail messages, follow the steps below.

Instructions

From Your Extension (your main phone)

  1. Press the message button 

    Desk phone voicemail button icon
    Desk phone voicemail button icon

    or dial 23305 

  2. Enter your password

Press [*] whenever you wish to:

  • Cancel what you are doing

  • Back up to previous menu

  • Erase and re-record

Press [#] whenever you wish to:

  • Complete/confirm a step

  • Fast-forward to the end of a message you're playing

  • Send a message to another mailbox on the system

From the Jabber Desktop App

Integration

Any messages read or deleted in Jabber are automatically marked as read or deleted on your phone and vice versa. Marking voicemail notification emails as read automatically updates Jabber and your phone, and deleting or moving emails to a different folder outside your inbox deletes your voicemail from your phone and Jabber.

  1. Click on the "Voicemail" tab on the left side of the interface: 

    Jabber Voicemail icon
    Jabber Voicemail icon

  2. Click on "Call voicemail" for additional settings

From Voicemail Email notification

  • Voicemail comes as an attachment to an email. 

From a different phone on campus

  1. Press the message button  or dial 23305 

  2. Press * 

  3. Enter 5 digit extension, press #

  4. Enter password, press #

From an off-campus phone

  1. Dial 518-442-3305

  2. Press * 

  3. Enter 5 digit extension, press #

  4. Enter password, press #

 

Additional Information