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Action

To prevent mail from erroneously being sent to your Junk folder, you can add the sender's email address to your Safe Senders list.

Instructions

Outlook

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  1. Right-click on a message whose Sender you wish to add to your Safe Senders list.

  2. Select Junk.

  3. Select Never Block Sender:

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Warning

Email addresses that contain @albany.edu should not be added to your safe senders list. It is not recommended and can cause erratic behavior.

Note

If you feel all mail from the user's domain (@domain) is safe you may want to choose the option to Never Block Sender's Domain.

Warning

Email addresses that contain @albany.edu should not be added to your safe senders list. It is not recommended and can cause erratic behavior.

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Outlook on the web (OWA)

  1. In the preview pane for the email whose Sender you wish to add to your Safe

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  1. senders list, click the extended menu "..." and select

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  1. Add to Safe senders.

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  2. The message will be moved to your Inbox and the sender will be added to your Safe senders and recipients list.

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