Action
Follow these instructions to forward calls from one extension to another or to an off-campus location.
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Instructions
Change Call Forward options
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Forward All keeps your desk phone from ringing at all. Callers will ring directly on the phone it's forwarded to.
Turn forward all on
- Press the “Forward all” softkey button on your desk phone
- Enter the extension you'd like to forward to.
- To forward calls to voicemail, press the voicemail button
or dial 23305 - To forward calls to an off-campus number or cell phone, enter the number as you would if you were calling off campus. E.g. 8-1- (Area code) - (phone number)
- To forward calls to voicemail, press the voicemail button
- Phone will display "Forwarded to [ext]" on your line key
Turn forward all off
- Press the "Forward off" softkey
- Phone will display phone number normally
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using the Self Care Portal
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From off campus, you must connect to the university network via VPN to access CISCO Self Care Portal. |
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If you don't have a phone number listed for call forwarding, submit an ITS Service Desk Request for ITS to create or troubleshoot your account. |
Change Call Forward options on a desk phone
Forward All keeps your desk phone from ringing at all. Callers will ring directly on the phone it's forwarded to.
Turn forward all on
- Press the “Forward all” softkey button on your desk phone
- Enter the extension you'd like to forward to.
- To forward calls to voicemail, press the voicemail button or dial 23305
- To forward calls to an off-campus number or cell phone, enter the number as you would if you were calling off campus. E.g. 8-1- (Area code) - (phone number)
- To forward calls to voicemail, press the voicemail button
- Phone will display "Forwarded to [ext]" on your line key
Turn forward all off
- Press the "Forward off" softkey
- Phone will display phone number normally
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