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Welcome to the University at Albany!
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Contact the ITS Service Desk for assistance with campus IT services! |
Log In
Activate your UAlbany account to set your Password and
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get your NetID.
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You will then be able to log in to most IT services by going to MyUAlbany
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- The MyUAlbany portal has links to many services, University news, and allows you access to your academic, financial, and other important information.
Wi-Fi and Networking
UAlbanyWiFi is the secure wireless service used on campus by students, faculty, and staff. It authenticates with your NetID and Password, and requires support for the WPA2-Enterprise protocol.
To connect to UAlbanyWiFi wireless service on a smartphone or tablet, the following general steps should help:
- In Settings, view the available wireless networks
- Choose UAlbanyWiFi
- Enter your UAlbany NetID and Password
- If prompted, accept/trust the certificate
- The connection should complete and reconnect automatically when you are in range of a UAlbanyWiFi signal again
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Never share password information with anyone; it keeps your data and files safe.
2-Step Login
You will be prompted to set up your 2-Step with Duo. This provides a security layer beyond just your password.
We recommend using the free Duo Mobile app for the best security and easiest use.
UAlbany Mail is part of Microsoft’s Office 365 for Education and is an official contact method for the University. If you don’t already know your University e-mail address,
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you can see it in MyUAlbany in Other Links > Email Address.
To connect to UAlbany Mail on a smartphone
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, tablet,
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- In Settings, choose to add an account
- Choose the type, Exchange or Corporate
- Enter your UAlbany e-mail address and your password
- The account should set up and may present further options for customization
- New messages will be automatically delivered to the device
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or computer go to Getting Connected - UAlbany Mail.
Security
Never share password information with anyone; it keeps your data and files safe. You are responsible for maintaining the security of your computer. Be sure to have active anti-virus software installed and running, and keep the operating system and other software updated. We have some recommendations of Anti-Virus Software for Personally Owned Equipment available.
Software
Office 365 is available for free via download through UAlbany Mail as long as you are a student at UAlbany. It allows installing a full version of Microsoft Office on your computers and mobile devices.
For details and instructions, go to Office 365 ProPlus Subscription License.
Other software applications are available for purchase by using the Technology Discount links posted within the MyUAlbany portal.
Computers and Printing
The Information Commons (IC), located in the three University libraries, has computers with Microsoft Office and academic software.
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Zoom
Zoom offers video and audio conferencing with screen-sharing and other meeting features. It is important that you activate your Zoom account in the UAlbany campus license.
Go to https://albany.zoom.us
Click the Sign In button
You can then download the Zoom app for your computer and or mobile device sign in (always choose to Sign in with SSO, not your e-mail address)
For details and instructions, go to
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Zoom.
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Brightspace
Brightspace is UAlbany's Learning Management System (LMS). Brightspace has many features which allow faculty to upload files and organize course content, communicate with students via announcements or email, and assign and grade assignments easily through the browser.
File Storage
Office 365 includes OneDrive for Business, with 1TB of online storage and Office Web Apps to edit or collaborate on documents. For details and instructions, go to OneDrive for Business.
Access to your S Drive, your personal UNIX space with 100MB of storage, is available when you use the IC computers or a personal computer. For instructions to access, go to File Storage - S: Drive.
Training
Free non-credit workshops are available to learn popular software applications including Microsoft Office (e.g. Word, Excel, PowerPoint, Access), web and design (e.g. Adobe Photoshop, Dreamweaver), and more.
For a full list and schedule of workshops, review the Computer Applications Classes Schedule.
Get Help
ITS offers help with the services listed above. For more details about services or to obtain help, please contact us.
- General Information can be found online at www.albany.edu/its
- Call the ITS Help Desk at 518-442-3700
- Visit the ITS Help Desk in Lecture Center 27
Residential Students:
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Computers
There are many computers with common and specialty software available for use on campus. Locations include the University libraries.
ITS recommends purchasing a Windows PC with the following specifications:
A minimum of 8 GB RAM (16 GB is preferred)
At least 256 GB hard drive space (consider if you may need more)
A microphone and camera (built-in or purchased separately)
We suggest only using Chromebooks, tablets and other portable equipment as secondary devices.
WiFi and Networking
UAlbany WiFi is the secure wireless service used on campus. Log in with your NetID and Password.
To connect to UAlbany WiFi, the following general steps should help:
In Settings, view the available wireless networks
Choose UAlbanyWiFi
Enter your UAlbany NetID and Password
The connection should complete and reconnect automatically when you are in range of UAlbanyWiFi
For detailed instructions, go to Getting Connected - UAlbany WiFi.
For WiFi and internet access in campus residences, contact Apogee support 24/7 at 866-478-8861 or www.myresnet.com.
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Software
In the three University libraries, ITS has computers with Microsoft Office and academic software.
Microsoft Office 365 is available for free via download through UAlbany Mail as long as you are a student at UAlbany. It allows installing a full version of Microsoft Office on up to 15 of your computers and mobile devices. For details and instructions, go to Microsoft 365 Apps.
Additional information about software available to the University Community in the ITS Software Catalog.
VPN for off-campus access
Virtual Private Network (VPN) allows secure access to some UAlbany resources from off campus. For details and instructions, go to VPN (Virtual Private Network).
Printing
Students print for free with our Student Printing service in the University Libraries and George Education Center. Get your Student Printing Passcode, send jobs to print, and release them at any Student Printer location.
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