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To request a Mobile Jabber account, follow the instructions below and include |
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the following information:
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Submitting a telephone request:
ITS has retired the use of the "Telephone request form" for use with the new phone system. To submit a new request, please create a service desk request at :
- Create an ITS Service Desk request:
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- form.php OR
- Email askIT@albany.edu with "Telephone Request" as the subject line.
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- Include the following:
- Extension number (For existing phones)
- Location - Building, Room (For new activations)
- Name, NetID, email address of person to be assigned to phone
- Change requested - See list below
- Device type - Desk or wall mounted phone, Jabber for desktop, Jabber for cell phone (please specify if it is for an Android or iPhone)
- Optional for special requests:
- Line Appearance - By default, new phones are provided with the new number unless otherwise requested.
- Voicemail - By default, users get a voicemail box, phones assigned to "vacant" do not.
- Calling capability - Default is Continental US. International calling must be authorized by the Dean, Director or Department Head.
Types of requests that ITS completes:
Please submit a request to ITS if you need to do any of the following
- Activating Activate a new phone, desktop Jabber account, or Mobile Jabber account
- Updating the voicemail settings on Update whether a phone has voicemail or not
- Update a phone for a person leaving your department or joining your department.
- Updating Update the line appearances or other programming on the phone
- Update the 911 location when phones are moved to a different location.
- Update the calling capability to International
- Disconnecting a phone
Types of requests that you can complete:
- Phone not Working after Moving to a phone New Location from one location to another * Note: . Please be sure to let ITS know so we can confirm the 911 information for the new location
- Change your ringtone or Change ringer volume on Cisco phones
- Change your voicemail Pin (Password) if you have forgotten it.
- Change a line on your phone to flash instead of ring and vice versa
- Purchase a phone (Model Cisco 8841). Once purchased, please send the MAC address to ITS to program the phone.
Types of requests that HR completes:
- Update the directory listing for Outlook, Jabber, and the online directory
- State Employees
- RF employees
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