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Services

Table of Contents
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Welcome to the University at Albany!

Information Technology Services (ITS) provides technology resources you’ll need for the duration of your studies. You can start using campus IT services right away.

Get Help

ITS offers help with the services listed below and more. For more details about services or to obtain help, please contact us from www.albany.edu/its/help.

Residential Student help:

  • For Wi-Fi and internet access in the dorms, contact Apogee at 1-866-478-8861 or www.myresnet.com. Apogee support is available 24/7.
  • For cable TV in the dorms, call Spectrum at 1-844-725-4339. Identify yourself as a University at Albany student calling about your Cable TV service.
Tip

Contact the ITS Service Desk for assistance with campus IT services!

Log In

Activate your UAlbany account to set your Password and

obtain

get your NetID. You will then be able to log in to most IT services by going to MyUAlbany.

The MyUAlbany portal has links to many services, University news, and allows you access to your academic, financial, and other important information.

Never share password information with anyone; it keeps your data and files safe.

You are responsible for maintaining the security of your computer

2-Step Login

You will be prompted to set up your 2-Step with Duo. This provides a security layer beyond just your password.

We recommend using the free Duo Mobile app for the best security and easiest use.

E-mail

UAlbany Mail is part of Microsoft’s Office 365 for Education and is an official contact method for the University. If you don’t already know your University e-mail address, you can see it in MyUAlbany in Other Links > Email Address.

To connect to UAlbany Mail on a smartphone

or tablet, the following general steps should help:
  1. In Settings, choose to add an account
  2. Choose the type, Exchange or Corporate
  3. Enter your UAlbany e-mail address and your password
  4. The account should set up and may present further options for customization
  5. New messages will be automatically delivered to the device

For detailed instructions, go to Getting Connected - UAlbany Mail.

Wi-Fi and Networking

UAlbanyWiFi

, tablet, or computer go to Getting Connected - UAlbany Mail.

Zoom

Zoom offers video and audio conferencing with screen-sharing and other meeting features. It is important that you activate your Zoom account in the UAlbany campus license.

  1. Go to https://albany.zoom.us

  2. Click the Sign In button

  3. You can then download the Zoom app for your computer and or mobile device sign in (always choose to Sign in with SSO, not your e-mail address)

For details and instructions, go to Zoom.

Brightspace

Brightspace is UAlbany's Learning Management System (LMS). Brightspace has many features which allow faculty to upload files and organize course content, communicate with students via announcements or email, and assign and grade assignments easily through the browser.

File Storage

Office 365 includes OneDrive for Business, with 1TB of online storage and Office Web Apps to edit or collaborate on documents. For details and instructions, go to OneDrive for Business.

Computers

There are many computers with common and specialty software available for use on campus. Locations include the University libraries.

ITS recommends purchasing a Windows PC with the following specifications:

  • A minimum of 8 GB RAM (16 GB is preferred)

  • At least 256 GB hard drive space (consider if you may need more)

  • A microphone and camera (built-in or purchased separately)

We suggest only using Chromebooks, tablets and other portable equipment as secondary devices.

WiFi and Networking

UAlbany WiFi is the secure wireless service used on campus

by students, faculty, and staff

. Log in with your NetID and Password.

To connect to

UAlbanyWiFi wireless service on a smartphone or tablet

UAlbany WiFi, the following general steps should help:

  1. In Settings, view the available wireless networks

  2. Choose UAlbanyWiFi

  3. Enter your UAlbany NetID and Password

  • If prompted, accept/trust the certificate

    1. The connection should complete and reconnect automatically when you are in range of

    a

    1. UAlbanyWiFi

    signal againSoftware

    For detailed instructions, go to Getting Connected - UAlbany WiFi.

    File Storage

    Office 365 includes OneDrive for Business, with 1TB of online storage and Office Web Apps to edit or collaborate on documents. For details and instructions, go to OneDrive for Business.

    Access to your S Drive, your personal space with 100MB of storage, is available when you use ITS public use computers or a personal computer. For instructions to access, go to File Storage - S: Drive.

    For WiFi and internet access in campus residences, contact Apogee support 24/7 at 866-478-8861 or www.myresnet.com.

    Software

    In the three University libraries, ITS has computers with Microsoft Office and academic software.

    Microsoft Office 365 is available for free via download through UAlbany Mail as long as you are a student at UAlbany. It allows installing a full version of Microsoft Office on up to 15 of your computers and mobile devices. For details and instructions, go to Microsoft 365 Apps

    Subscription License

    .

    Additional information

    about software used by

    about software available to the University Community in the ITS Software Catalog.

    Zoom

    Zoom offers video and audio conferencing with screen-sharing and other meeting features

    VPN for off-campus access

    Virtual Private Network (VPN) allows secure access to some UAlbany resources from off campus. For details and instructions, go

    to Zoom.

    Blackboard

    Blackboard is UAlbany's Learning Management System (LMS). Blackboard has many features which allow faculty to upload files and organize course content, communicate with students via announcements or email, and assign and grade assignments easily through the browser.

    Computers and Printing

    In the three University libraries, ITS has computers with Microsoft Office and academic software. Printers are available in the Libraries. You can print from the computers there or from your own laptop! For details and instructions, go to UniPrint Services.

    If there is no requirement stated by your academic department, choose a computer that suits your personal and academic needs and preferences. In general we suggest that personal computer computer specifications include

    • At least 8GB of RAM/memory (16GB will allow more multitasking)
    • At least 256GB of hard drive/storage (512GB will allow storing and installing more)
    • Screen of 15 inches. Smaller screen will be lighter with less room to work; bigger will be heavier with more room to work.
    • Support enterprise WiFi (WPA2-Enterprise/802.1x) for use with the wireless internet services on campus
    • A 3- or 4-year service contract including accidental damage protection. This allows you to contact the vendor for help with operating system or hardware issues that may occur.

    Within MyUAlbany is the Technology Resources section where you will find links to Apple Store for Education and Dell University programs.

    While they are an option, we don't recommend using a tablet (like an iPad) or a netbook (like a Chromebook) as a primary device, as they have limited support for multitasking and installing full Office and other academic software.

    to VPN (Virtual Private Network).

    Printing

    Students print for free with our Student Printing service in the University Libraries and George Education Center. Get your Student Printing Passcode, send jobs to print, and release them at any Student Printer location. 

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