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Excerpt

Desk or wall telephone provides local and long distance calling, voicemail-email integration, and conferencing capabilities. 

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Tip
titleOverview:
  • Need a phone change? Just open an ITS Service Desk request
  • Moving your VoIP phone is now quick and easy! Just follow these instructions to plug it in elsewhere.
  • Access your voicemail box from off campus by dialing (518) 442-3305
  • Your directory number in Outlook, Jabber, and on the web directory is integrated with HR
  • Caller ID is your actual phone number
  • Call History is now recorded on your phone
  • Jabber desktop app can show you who is on the the phone or in a meeting before you call them. Jabber also acts as a "Remote control" for your phone

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Note

From off campus, you must connect to the university network via VPN to use Finesse.

Before logging into Finesse, please make sure to log into Jabber first.



Tip
titlePower Outages:

Just like your PC, if there is loss of power in a location, a VoIP phone will also lose power and will not work.  Emergency Blue Light phones located throughout the campus and in many restrooms will remain live for up to 90 minutes.  Elevator phones will remain operational for up to 4 hours after a power outage.  You may use any of these devices during a power outage to reach UPD.  For more information about Emergency Blue Light Phones, please visit:  https://police.albany.edu/BLPhones.shtml

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