A to Z

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2-Step with Duo
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Academic Technology and Support — Services ensuring that all classrooms and learning spaces, both physical or virtual, meet the needs of the educational experience.
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Alarm Lines — Telephone lines required for monitored alarm systems.
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Alumni and Advancement — Offerings that support university advancement and development.
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Assessment Systems and Learning Analytics — Support for assessing learning outcomes and learning analytics.
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Athletics — Athletics administration, recruiting, procurement, and ticketing systems.
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Auxiliary Systems — Support for auxiliary or ancillary campus systems, activities, and operations.
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Brightspace — UAlbany's enterprise learning management system.
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Business Capability and Process Automation — Technologies that automate and improve business processes.
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Business Intelligence (OBIEE) — A secure platform for creating and developing dashboards reflecting departmental data.
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Cable TV — Traditional cable television service for non-residential buildings.
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Classroom and Learning Space Technology and Support
— Equip, maintain, and support audio-visual and IT in physical classrooms that are typically scheduled for formal instructional delivery and/or physical spaces used primarily for informal teaching and learning .
- Registrar- and departmental-scheduled classrooms within ITS scope of support.
- Public computing spaces, kiosks, departmental computing spaces within the ITS scope of support.
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Classroom Technology and Support — Provide, maintain, and support AV/IT technology in physical classrooms.
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Computer Operating System Updates/Patches — Distributes operating system updates, drivers, and hotfixes to University community endpoints.
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Conference Room Phones — Conference phones allow multiple people to participate on the same call.
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Conference Room Technology and Support — Provide, maintain, and support technology in conference rooms.
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Conferencing and Telephones — Telephone and conferencing tools and services.
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Data, Reporting, and Analytics — Administration and support of platforms and toolsets that collect, organize, analyze, and present data.
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Department Folders (V Drive) — Shared file storage provided to departments, schools, colleges and divisions for storing organizational files.
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Desk or Wall Phones — Desk or wall telephones provide local and long distance calling, voicemail-email integration, and conferencing capabilities.
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Desktop and Mobile Device Support — Support for University-owned equipment, including laptops, desktops, mobile devices.
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Digital Signage — Digital signage for departments.
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Drupal — Content Management System (CMS) to host University websites.
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E-Portfolio Management — Services supporting the creation and management of e-portfolios.
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Email and Collaboration Services — Email, calendaring, instant messaging tools, and platforms for collaboration and file sharing.
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EMS - Event Management Software — Scheduling software for reserving campus spaces.
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Facilities Management — Systems supporting the administration and management of facilities and buildings on campus.
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Faculty Information Systems — Systems supporting the review, promotion, and tenure and other administrative activities for faculty.
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Faculty/Staff Printing — Services that enable faculty and staff to print, scan, and copy.
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Fax Line — Analog phone lines for departmental fax machines.
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Federated Authentication — The University uses Federated Authentication and Single Sign On (SSO) to provide access to a wide range of online resources using your NetID and password instead of managing multiple accounts.
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Financial and Procurement Systems — Systems supporting the administration and management of campus financial activities.
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Generic User Accounts — A generic identifier that provides access to campus IT resources to individuals who are not part of the campus community. A University sponsor is required.
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Gitlab — Software that combines the ability to develop, secure, and operate software in a single application, in turn allowing for collaboration and visibility throughout the DevOps lifecycle.
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Grant Budgeting — ITS offers consultation related to grant budgeting in the areas of specialized research storage, virtual machine use, and protected research environments for sensitive data.
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Guest Accounts for Research Collaboration — ITS offers guest accounts for research collaboration and research data file transfer purposes. Guest accounts may be requested for non-UAlbany researchers and include access to the ITS research storage system and high-performance computing cluster.
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Hardware Lifecycle Services — Lifecycle steps for procuring, tracking and retiring computers, mobile devices, and peripherals consistent with ITS recommendations.
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High Performance Computing — ITS manages local high-performance computing (HPC). All researchers at the university can leverage this instrument to enable scientific discovery.
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Human Resource Systems — Administration and management of human resource systems.
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Identity and Access Management — Managing the identities individuals use to access campus IT resources using secure processes and technology.
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Jabber — Use Jabber to manage calls for University phone numbers on a computer or mobile device.
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Jupyterhub — A multi-user Hub that spawns, manages, and proxies multiple instances of the single-user Jupyter notebook, a web-based interactive development environment for notebooks, code, and data.
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Learning Management — Services and tools for supporting course materials and student engagement in teaching and learning activities.
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Lecture Capture — Services for recording academic videos, including lectures, supplemental subject matter and instructional materials.
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Library Systems — Infrastructure services to support library systems.
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Listserv — An electronic mailing list that utilizes a single email address to distribute messages to all subscribers.
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Mass Communications and Emergency Notifications — One-way and emergency communications to the campus community.
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MATLab — A multi-user Hub that spawns, manages, and proxies multiple instances of the single-user Jupyter notebook, a web-based interactive development environment for notebooks, code, and data.
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Media and A/V — Infrastructure for cable television, broadcasting, live streaming, video recording and media production.
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Media Destruction and Disposal — ITS will remove the hard drive of a university owned device (ex. computers, phones, tablets) and have it securely shredded.
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Medical and Health Systems — Systems supporting the administration and management of health records.
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Microsoft 365 Apps — The latest version of the popular Microsoft Office suite that includes Outlook, Word, Excel, PowerPoint, and other applications.
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Microsoft 365 Groups — A group repository for sharing and managing email, calendars, files, and other information in one convenient location.
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Microsoft Teams — A collaborative space to share files and information, edit documents, conduct online meetings, and chat with other group members.
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MyUAlbany Portal — The web portal used to consolidate academic and administrative information for members of the campus community.
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NetID — A unique identifier that provides each member of the campus community with access to approved resources.
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Network and Connectivity Management — The architecture, installation and operation of infrastructure requirements for connecting to the University network.
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On Premise Webhosting — Website hosting for faculty and departments.
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OneDrive for Business — The recommended document library for most file organization and storage. Access files at any time or anywhere with an Internet connection, and share them quickly and easily with others.
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Open Text RedDot — Content Management System (CMS) to host University websites.
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Panopto — Video streaming system for instructional video content.
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Power BI — Business intelligence tool to work with large data sets.
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Printing and Related Services — Support for copying, scanning, faxing, and printing services.
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Qualtrics — A research platform for designing and administering surveys.
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Remote Desktop Connection — Remote access to your University-owned computer.
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Research Administration Systems — Systems used to secure and facilitate research funding and compliance.
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Research Application Development Support — Supports research application development in containerized environments, such as singularity or docker.
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Research Application Hosting — ITS can host faculty developed research applications for cross-collaboration and dissemination to the research community.
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Research Data Services — Services that support of the data life cycle.
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Research Lab Technology and Support — Services ensuring that all research labs and research spaces are suitable to meet the computing needs of researchers and their students.
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Research Protected Cloud Enclave — ITS offers a Windows-based protected research environment compliant with the federal government’s current NIST 800-171 requirements. Prior to use, the protected research environment needs to be included in the grant budgeting process to account for associated costs.
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Research Storage — ITS provides 10 TB of shared storage for research groups and a 10 GB home directory quota, accessible either on workstations or the high-performance computing cluster.
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Research-Specific Computing and Advanced Applications — Computing and storage resources that support research that uses specialized or highly intensive computation, storage, bandwidth or graphics.
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Residential Network (ResNet) — Wired and wireless network connections for occupants of all University residence halls.
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RStudio — An integrated development environment (IDE) for the R programming language.
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S Drive — Individual file storage that is automatically created for each member of the campus community
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Secure Computing — Services that strengthen the security of networks, systems, data and applications.
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Security Certificates — Security certificates (also known as Secure Socket Layer or SSL certificates) are available for protecting University websites. They indicate that an online environment is secure and can be used to transmit personal information, such as a NetID and password, credit card information, and other personal data that needs to be kept private.
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Security Consulting and Education — Education and consultation on information security requirements, best practices, contract reviews and risk assessments.
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Security Incident Response and Investigation — Manage information security incidents and investigations.
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Security Policy and Compliance — Compliance with information security requirements in all laws, and SUNY and University policies.
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Service Accounts — A generic identifier associated with a specific system or application that is used to authenticate access to another system or application.
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Smartsheet — An online platform used to manage projects and work-related tasks using automated workflows and other tools.
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Software and Application Requests — Provides software or applications to University community.
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Software and Applications Distribution — Distribution, installation, and troubleshooting of software and licenses.
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Software Installation Support — Assist and support software installations and upgrades of University authorized software.
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Software Licensing — Management of licenses for software deployed to learning spaces and authorized users.
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Software Support — Support for installed University authorized software.
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Student Information Systems — Administration and management for student information systems.
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Student Information Systems (PeopleSoft/IAS) — The system for managing administrative information of students.
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Student Printing — Services that enable students to print, copy, and scan.
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U Drive — Individual file storage provided to all faculty and staff.
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UAlbany Alert — Provides one-way and emergency or critical event management communications to the campus community.
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UAlbany Mail — The University email account provided to all members of the campus community. This account should be used for all University activities conducted via email.
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University Events Calendar — Public calendar for displaying events.
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University-Owned Device Support — Provide, maintain, and support University-Owned Devices
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Virtual Learning Space Technology and Support — Provide, maintain, and manage life cycle of virtual machine environments.
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Virtual Private Network (VPN) — The Virtual Private Network (VPN) provides secure connection to the University network from off-campus locations.
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VoiceThread — A multimedia discussion board that facilitates interaction by connecting audio/video comments and other media files in an online conversation.
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Web Services — Infrastructure services specific to content management systems, portals, web analytics, and URL management.