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Currently, there is no supported way to add a Departmental Mailbox to a mobile device's mail program.  However, there is a workaround to access a Departmental Mailbox via your device's browser (Safari, Chrome, etc.):

  1. Log into mail.albany.edu 
  2. Request the desktop version of the site (via long hold on the new tab icon) 
  3. Log into the Departmental Mailbox.  
  4. Once you do that, the URL will be something like the following (substitute your mailbox alias for MAILBOXALIAS)
    https://outlook.office.com/mail/MAILBOXALIAS@albany.edu/inbox
  5. Alternatively, copy and paste that above address, substituting your Departmental Mailbox alias (the part before @albany.edu) for MAILBOXALIAS, and then log in as yourself, and you will be brought right to the mailbox.

 

The old directions are included below for older devices where they still might work.

The directions below no longer work as of June 2019.  

 iOS

 Click here to expand...
  1. Tap the Settings app.
  2. Tap Mail, Contacts, Calendars.
  3. Tap Add Account.
  4. Tap Other.
  5. Tap Add Mail Account.
  6. Fill in the account Name, Email address, and Description.  Type something random into the Password field.  Tap Next.
  7. You will see it Looking up your account and then Verifying for a moment.  Then it will tell you the IMAP server is not responding and give you the chance to manually enter settings.  

    Tap OK.
  8. Set the following:

    For Incoming Mail Server, set the following:
    Host Name: outlook.office365.com
    User Name: <yourpersonalalias>@albany.edu/<deptaccountalias> (For example if your UAlbany Mail address is jsmith@albany.edu and the Departmental mailbox address is mydept@albany.edu, use jsmith@albany.edu/mydept)
    Password: Your personal password 
  9. For Outgoing Mail Server, set the following:
    Host Name: smtp.outlook.office365.com
    User Name: Your full personal UAlbany Mail email address
    Password: Your personal password

  10. Ensure that Mail is set on (green) and tap Save. 

    Note that under Account > Advanced > DELETED MESSAGES > Remove, the default setting is now "After one week".  This means that any messages in your Deleted Items folder will be automatically purged after one week.  To avoid this, change that setting.
     

    You can recover messages that are purged this way by using Recover Deleted Items for up to 2 weeks from the time the purge occurs.

Android

 Click here to expand...
  1. Access Settings > Accounts.  
  2. Tap Add account.
  3. Choose Personal (IMAP).
  4. Enter the Departmental mailbox's full email address and tap NEXT.
  5. Enter a random password and tap NEXT.
  6. Set the following:
    Username: <yourpersonalalias>@albany.edu/<deptaccountalias> (For example if your UAlbany Mail address is jsmith@albany.edu and the Departmental mailbox address is mydept@albany.edu, use jsmith@albany.edu/mydept)
    Password: Your personal password 
    Server: outlook.office365.com
    Port: 993 
    Security Type: SSL/TLS 
    Tap NEXT. 
  7. It will validate your settings and then prompt you for Outgoing server settings.  Set the following:
    SMTP Server: smtp.outlook.office365.com
    Port: 587
    Security Type: STARTTLS 
    Require sign-in: Check
    Username: Your full personal UAlbany Mail email address
    Password: Your personal password
  8. Choose your Account options as desired and tap Next.




Need more help? Contact the ITS Service Desk.


 

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