University at Albany provides remote access service via a Virtual Private Network (VPN)—GlobalProtect at uavpn.albany.edu—for faculty, staff and students. When connected to the VPN, information is securely transmitted to the campus network. This service allows faculty, staff, and students to access University resources from off-campus connections.

GlobalProtect Client Installation and Connection Instructions

Mac/Windows

Linux

The only officially supported Linux distributions are official flavors of Ubuntu, CentOS, and RedHat Enterprise Linux. Users of Debian and non-official Ubuntu derivatives may be able to install the client using the Debian/Ubuntu instructions, but must make note of the special instructions. Linux users may also use OpenConnect (version 8.00+) if it is available for your distribution.

Mobile Clients

Troubleshooting

If you are unable to connect to the VPN using the GlobalProtect client, you can try the following steps:

Restart your computer and attempt to connect again
Uninstall the Palo Alto GlobalProtect client, restart your computer, then reinstall the client (visit https://uavpn.albany.edu to download the latest version of the client)

If these steps do not help, contact the ITS service desk and see below on how to collect GlobalProtect log information.

Collecting Log Information

If you are unable to connect to the VPN using the GlobalProtect client after completing the troubleshooting steps above, you will be asked to send the GlobalProtect log files to ITS for further troubleshooting. Please follow Palo Alto's instructions at https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClaLCAS to collect and package logs from Windows, macOS, Android, or iOS clients.

Services Requiring VPN Connection

Network Drives, including U: and V: drives, UAReports, and research drives: see File Storage - Mapping Network Drives, Accessing S: Drive with SFTP
OpenText/RedDot: see Web Site Management
Group Access Manager: see Group Access Manager Documentation
Remote Desktop: see How to Use Remote Desktop through the GlobalProtect VPN Client
Research Computing, including Jupyterhub, RStudio, SSH tunneling
Academic Virtual Machines
IAS Report Repository
Cisco phone services and applications, including Cisco Self Care Portal, Finesse (ACD access) and Intelligence (Reports): see Telephone Services

Need more help? Contact the ITS Service Desk.

VPN GlobalProtect Service