Palo Alto GlobalProtect VPN Client Installation (Windows)
Action
To install the GlobalProtect VPN client on a Windows computer, follow the steps below.
Instructions
Windows 10/11 is required to install this client. Windows 7 and 8 are no longer supported for it.
- Open a web browser and go to https://uavpn.albany.edu. JavaScript must be enabled to proceed (instructions can be found on enable-javascript.com).
- The standard University log in page should appear in a separate window. Sign in with your University at Albany NetID and password.
- Select your preferred method of authenticating with Duo. Check 'Remember me for 30 days' to prevent Duo prompts on that device for 30 days.
- Download the appropriate GlobalProtect client for your operating system.
- Run the GlobalProtect setup application and click Next to begin.
Click Next to leave the installation folder as the default location (C:\Program Files\Palo Alto Networks\GlobalProtect), or choose a different folder and then click Next.
If you encounter the following error during installation:
There is a problem with this Windows installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
Solution:- Click Close to exit the installation wizard.
- A GlobalProtect window should appear in the bottom right corner. Enter the portal address uavpn.albany.edu
- The GlobalProtect window will ask you to sign in using your browser.
- The standard University log in page should appear in a separate window. Sign in with your University at Albany NetID and password.
- Select your preferred method of authenticating with Duo. Check 'Remember me for 30 days' to prevent Duo prompts on that device for 30 days.
- Once you have approved your Duo authentication request, you should see a GlobalProtect window stating that you are now connected.
Disconnecting from the VPN
- Select the GlobalProtect icon in the notification area at the lower right to bring up the VPN connection window.
- Click Disconnect to end the VPN session.
Connecting to the VPN
- To open the GlobalProtect VPN client:
- Start > Palo Alto Networks > GlobalProtect (folder) > GlobalProtect
- When prompted, enter your NetID and password, and click Connect.
- The GlobalProtect icon will be minimized in the notification area at the lower right.