Problem
Outlook client displays a message in the lower right corner that it is "Unable to connect to Exchange Server"
Solution
- Is network connectivity available on the computer?
- Yes - Proceed to #2
- No - Troubleshoot Network Connectivity
- Did a password reset take place prior to Outlook losing connection?
- Yes - Clear Cached Credentials in Outlook
- No - Proceed to #3
- Launch Outlook in Safe Mode; Close Outlook and go to Start > Run > type outlook /safe and press Enter.
- If Outlook connects in Safe Mode, close it and relaunch it normally to see if it maintains connection
- If Outlook still does not connect move on to #4.
- Re-Create Outlook Profile - Getting Connected with UAlbany Mail
- If Outlook now connects issue is resolved
- If Outlook still will not connect move on to #5
- Install the Support and Recovery Tool for Office 365 and run that. Did it resolve the issue?
- Yes - Issue is resolved
- No - Proceed to #6
- Repair Office - How to Repair an Office Application. This can take 10-15 minutes. Did it resolve the issue?
- Yes - Issue is resovled
- No - Assign ticket to CSS-MCS for further troubleshooting