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Submitting a telephone request:
ITS has retired the use of the "Telephone request form" for use with the new phone system. To submit a new request, please create a service desk request at www.albany.edu/its/help or email askIT@albany.edu with "Telephone Request" as the subject line.
Types of requests that ITS completes:
Please submit a request to ITS if you need to do any of the following
- Activating a new phone, desktop Jabber account, or Mobile Jabber account
- Updating the voicemail settings on a phone
- Update a phone for a person leaving your department or joining your department.
- Updating the line appearances or other programming on the phone
- Moving a phone from one location to another
- Disconnecting a phone
Types of requests that you can complete:
- Change your ringtone
- Change your voicemail Pin (Password) if you have forgotten it.
- Change a line on your phone to flash instead of ring and vice versa
Types of requests that HR completes:
- Update the directory listing for Outlook, Jabber, and the online directory
- State Employees
- RF employees