Problem
After the January 7, 2020 migration, the end-user receives a message "Connecting to the default {server} connection failed. Please have your IT department verify the connection settings for {url}.
Solution
It is possible that the Windows "Registry" configuration database contains a "Value" that points to the old server. We will clean that entry out to allow the server-provided default to connect.
Automated Update (Recommended)
- Close EMS
- Open a Windows Run Dialog Box
- Windows 10
- Right-Click on the Start Menu
- Click Run
- Older Versions of Windows
- Hold the Windows key on your keyboard (between the left Ctrl key and the left Alt key) and press R
- Windows 10
- Enter the command in the box below into the Open textbox
- Click OK
- Re-open EMS
Auto-Update
powershell -command "$rpath='HKCU:\Software\Dean Evans and Associates\Version 44';if((Get-ItemProperty $rpath).UserServer -ne $null) { Remove-ItemProperty -Path $rpath -Name UserServer }"
Manual Update (Expert)
Warning: Editing the registry is an advanced task. Please use this method only if you are very familiar with using the Windows Registry Editor.
- Close EMS
- Open the Registry Editor
- Navigate to HKEY_CURRENT_USER\Software\Dean Evans and Associates\Version 44
- Click on the Named-Value UserServer
- Right-Click on the Name and click Delete
- Click Yes at the warning
- Re-open EMS