EMS Desktop Client Connecting to the default server connection failed
Issue
After the January 7, 2020 migration, the end-user receives a message "Connecting to the default {server} connection failed. Please have your IT department verify the connection settings for {url}.
Resolution
The Windows "Registry" configuration database may contain a "Value" that points to the old server. We will clean that entry out to allow the server-provided default to connect.
Automated Update (Recommended)
Close EMS
Open a Windows Run Dialog Box
Windows 10
Right-Click on the Start Menu
Click Run
Older Versions of Windows
Hold the Windows key on your keyboard (between the left Ctrl key and the left Alt key) and press R
Enter the command in the box below into the Open textbox
Click OK
Re-open EMS
Auto-Update
powershell -command "$rpath='HKCU:\Software\Dean Evans and Associates\Version 44';if((Get-ItemProperty $rpath).UserServer -ne $null) { Remove-ItemProperty -Path $rpath -Name UserServer }"
Manual Update (Expert)
Warning: Editing the registry is an advanced task. Please use this method only if you are very familiar with using the Windows Registry Editor.
Close EMS
Open the Registry Editor
Navigate to HKEY_CURRENT_USER\Software\Dean Evans and Associates\Version 44
Click on the Named-Value UserServer
Right-Click on the Name and click Delete
Click Yes at the warning
Re-open EMS