EMS Desktop Client Connecting to the default server connection failed

Owned by
Dzikowski, Michael J
Last updated: Sep 24, 2021 by
Lyons, Andrew H
1 min read

Issue

After the January 7, 2020 migration, the end-user receives a message "Connecting to the default {server} connection failed.  Please have your IT department verify the connection settings for {url}.

Resolution

The Windows "Registry" configuration database may contain a "Value" that points to the old server.  We will clean that entry out to allow the server-provided default to connect.

Automated Update (Recommended)

  1. Close EMS

  2. Open a Windows Run Dialog Box

    1. Windows 10

      1. Right-Click on the Start Menu

      2. Click Run

    2. Older Versions of Windows

      1. Hold the Windows key on your keyboard (between the left Ctrl key and the left Alt key) and press R

  3. Enter the command in the box below into the Open textbox

  4. Click OK

  5. Re-open EMS

Auto-Update
powershell -command "$rpath='HKCU:\Software\Dean Evans and Associates\Version 44';if((Get-ItemProperty $rpath).UserServer -ne $null) { Remove-ItemProperty -Path $rpath -Name UserServer }"

Manual Update (Expert)

Warning: Editing the registry is an advanced task.  Please use this method only if you are very familiar with using the Windows Registry Editor.



  1. Close EMS

  2. Open the Registry Editor

  3. Navigate to HKEY_CURRENT_USER\Software\Dean Evans and Associates\Version 44

  4. Click on the Named-Value UserServer

  5. Right-Click on the Name and click Delete

  6. Click Yes at the warning

  7. Re-open EMS