Enrolling in Duo with an International Number
- Duo’s Verified Push is the standard authentication method for security purposes. You will not have the option to receive a phone call or text message.
- You will need to have your smartphone in your possession to set up your Duo Authentication.
- Begin by downloading the Duo Mobile app from the App store or Google Play and enroll and activate your phone with the Duo Mobile App.
- Once you have completed the enrollment and activation process, you are ready to access campus online services. You will be prompted with a verified push notification when trying to log into a UAlbany service.
Traveling with Duo
When traveling outside of the United States, you may not be able to use cell service on your smartphone/device. Don’t worry - Duo authentication can work without cellular service or a Wi-Fi connection. Plan ahead and plan accordingly to be sure you are set up properly.
Recommendations
- Duo Mobile App – (Smartphone/Tablet)- download the free Duo Mobile app from the App Store or Google Play.
- Internet Connection: Push notifications to the Duo mobile app will work in any location as long as your phone has an internet connection.
- No internet connection: Use Duo mobile’s built-in Passcode feature. You will be able to generate passcodes and use them to authenticate. You do not need a Wi-Fi connection to utilize the passcode feature. (i.e., airplane mode with your device).
- Bypass code - If you won't have a smartphone/tablet contact the ITS Service Desk to get a bypass code that can be used for Duo authentication for the duration of your trip.
- Hardware Token - If you don’t have a smartphone/tablet and you travel internationally often, you may want to get a hardware token. Hardware tokens do not require an internet connection to operate and can generate codes from any location regardless of country. Contact the ITS Service Desk to request a token.