Issue

When attempting to view a CopyLeaks Similarity Report within Brightspace, you may see the below error message.  Safari and Firefox users are primarily affected, or when using a private/incognito browsing tab.

First things to try

• Switch to Google Chrome browser.
• Use a regular, non-private/incognito tab.

Troubleshooting steps

Safari

1. In the top-left corner, click Safari → Settings.
2. Click the Privacy tab.
3. Uncheck the setting for "Prevent cross-site tracking".
4. Try loading your Similarity Report again.

Firefox

1. Open a new tab and navigate to "about:preferences".
2. Search for "cookies".
3. Under Enhanced Tracking Protection, select Custom.
4. For the Cookies category, select Cross-site Tracking Cookies.
5. Try loading your Similarity Report again.