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Select the guide. Use the download icon at the top right corner of the documents to download/print the learning materials.

Desk phones

Cisco Jabber

 Cisco Jabber icon  Cisco Jabber Quick Reference Guide

Jabber is a software application for Windows, Mac OS X, and mobile devices. It works in conjunction with your Cisco 8841 phone and also allows you to use your computer as your phone.  It provides an easy way to look someone up in the University Directory.  Other features include displaying someone's presence (the ability to see if someone is available), video calls, voice messaging, and conferencing capabilities. 

Self Care Portal

Cisco Self Care Portal Login   Cisco Unified Communications Self Care Portal Quick Reference Guide

Use the Cisco Self Care Portal to set up features and functionality on your Cisco phone including adding Speed Dials, Call Forwarding, and Single Number Reach.

Voice Mail

Voicemail icon   Accessing Your Voice Mailbox from a Cisco Phone

Voicemail icon  Voicemail System Key Shortcuts


ACD/Call Center Guides

Finesse Agent Quick Reference Guide.pdf

Finesse Supervisor Quick Reference Guide.pdf 




Need more help? Contact the ITS Service Desk.


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