Issue
If your phone doesn’t register and/or nothing appears on the display after it's been moved, here are some possible issues and things to check.
Troubleshooting
Nothing displayed on the phone
- Ethernet cable connected to the network port on the phone or the data jack on the wall isn’t seated all the way in.
- Check both ends of the Ethernet cable and make sure they are seated properly within the ports (pushed all the way into the jack).
- If the phone is still not turning on; then it is possible that the data jack on the wall isn’t active.
- Data jack is not active,
- Look for another available data jack within the room and try connecting the phone to it.
- If the phone is still not turning on, submit a ticket to the ITS Service Desk
Phone display on
If the display is on, but the phone isn't registering/working, submit a ticket to ITS Service Desk.