Troubleshooting Wired Network Connection Issues
Issue
If you are trying to use a wired network connection on campus, but are not able to access network and internet resources, try the advice below to enable or restore your connection.
First things to try
Disconnect and reconnect the network cable at each end to be sure it is firmly connected
Restart the device and try again
Try another network cable
Try another network jack
Try another computer in the same jack
Open Device Manager, expand the selection for Network Adapters, right-click on the listing for "ethernet connection" and make sure the device is enabled.
TroubleshootingÂ
If the steps above do not resolve the issue, you can take the following steps to check specific issues and collect details. ITS Service Desk staff can help with these steps.
Confirm that the network cable is firmly connected at both ends, perhaps via your desk phone
Confirm that computer is registered in NetReg for this location/space
If just registered now, wait a few minutes and reboot the computer
If registered, but for different building, re-register for the current location
Check to determine if port is activated or not and if it is disabled
Does a nearby jack work?
Does another computer work in this jack?
Does re-seating the network cable or testing with another cable help?
If all work in another jack and none in this one, suspect faulty jack.
ÂCheck for outages in the area by ITS Systems Status and Scheduled Maintenance page
Are other people/devices in the area affected?
Information Collection
If the above do not allow successful connection, record details and submit a report via the ITS Service Desk.
User and device:
NetID
Current IP address, if any
Device brand and model
Device operating system with version
Location:
Building/Floor/Room #/Jack #
Date/time failure noticed
When was the last successful connection made? At this location?
Are there any known issues with the location? (e.g. furniture, physical damage to jack)
Advanced troubleshooting steps
We have some advanced troubleshooting steps to attempt, but typically do not suggest these without support.