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Background
The recipient of the email you want to recall must also be using a UAlbany Mail e-mail account. For example, you cannot recall a message sent to someone's personal (gmail, yahoo) account. Also, the success or failure of a recall depends on the settings the recipient has in Outlook. If a recipient is forwarding his/her mail to another mailbox, then you cannot recall that message.
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Recall or replace an e-mail message after it is sent (Outlook 2010)