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- Default temporary Voicemail pin: 1 + five digit extension. E.g. the password for (518) 442-1234 would be "121234."
- Mailbox ID: Your 5 digit extension number
- Voicemail box locked? It will automatically unlock in 1 hour.
- New Employees assigned to a new or existing phone will automatically be assigned a new voicemail box.
- Voicemail boxes will not be automatically assigned to phone lines not assigned to a person (Such as lab phones, vacant, GA/SA, or some main lines) unless specifically requested.
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Common Actions
Initial Setup
- Press the message button or dial 23305 from your University issued phone
- Password: (1+your 5 digit extension) then the # key
- Follow the prompts to record your name, greeting, and a personal PIN (Minimum of 6 digits)
- If needed, you can submit an ITS Service Desk Request to ITS to have your Voicemail PIN reset
Change your voicemail PIN from your computer
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To retrieve your voicemail
From Your Extension (your main phone)
Image RemovedPress the message button OR dial 23305 - Enter your password
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Press [*] whenever you wish to: - Cancel what you are doing
- Back up to previous menu
- Erase and re-record
Press [#] whenever you wish to: - Complete/confirm a step
- Fast-forward to the end of a message you're playing
- Send a message to another mailbox on the system
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From the Jabber Desktop App
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Any messages read or deleted in Jabber are automatically marked as read or deleted on your phone and vice versa. Marking voicemail notification emails as read automatically updates Jabber and your phone, and deleting or moving emails to a different folder outside your inbox deletes your voicemail from your phone and Jabber.
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- Click on the "Voicemail" tab on the left side of the interface:
Image Removed - Click on "Call voicemail" for additional settings
From Voicemail Email notification
- Voicemail comes as an attachment to an email.
From a different phone on campus
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Image RemovedPress the message button OR dial 23305
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Features
- Personal greeting length: 90 seconds
- Maximum amount of messages: 42 minutes
- Full integration between Jabber app, voicemail email notifications, and voicemails on phone extensions assigned to an employee.
- Employees with more than one extension can have a voicemail box shared between extensions
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