Quick tips
- Default temporary Voicemail pin: 1 + five digit extension. E.g. the password for (518) 442-1234 would be "121234."
- Mailbox ID: Your 5 digit extension number
- Voicemail box locked? It will automatically unlock in 1 hour.
- New Employees assigned to a new or existing phone will automatically be assigned a new voicemail box.
- Voicemail boxes will not be automatically assigned to phone lines not assigned to a person (Such as lab phones, vacant, GA/SA, or some main lines) unless specifically requested.
Common Actions
Initial Setup
- Press the message button or dial 23305 from your University issued phone
- Password: (1+your 5 digit extension) then the # key
- Follow the prompts to record your name, greeting, and a personal PIN (Minimum of 6 digits)
- If needed, you can submit an ITS Service Desk Request to ITS to have your Voicemail PIN reset
Change your voicemail PIN from your computer
If you are off-campus, you need to connect using VPN (Virtual Private Network) to access this service.
- Navigate to the Voicemail portal: https://cucm-xn-p101.uc.albany.edu/ciscopca
- Log in with your NetID and Password.
- Click on Messaging Assistant:
- Click on Passwords
- Click on Change PIN
- Enter and confirm the new PIN and click Save
PIN needs to be at least 6 digits, but can be more
To retrieve your voicemail
From Your Extension (your main phone)
- Press the message button
or dial 23305 - Enter your password
Press [*] whenever you wish to:
- Cancel what you are doing
- Back up to previous menu
- Erase and re-record
Press [#] whenever you wish to:
- Complete/confirm a step
- Fast-forward to the end of a message you're playing
- Send a message to another mailbox on the system
From the Jabber Desktop App
Integration
Any messages read or deleted in Jabber are automatically marked as read or deleted on your phone and vice versa. Marking voicemail notification emails as read automatically updates Jabber and your phone, and deleting or moving emails to a different folder outside your inbox deletes your voicemail from your phone and Jabber.
- Click on the "Voicemail" tab on the left side of the interface:
- Click on "Call voicemail" for additional settings
From Voicemail Email notification
- Voicemail comes as an attachment to an email.
From a different phone on campus
Press the message button
or dial 23305 - Press *
- Enter 5 digit extension, press #
- Enter password, press #
From an off-campus phone
Dial 518-442-3305
Press *
- Enter 5 digit extension, press #
- Enter password, press #
Features
- Personal greeting length: 90 seconds
- Maximum amount of messages: 42 minutes
- Full integration between Jabber app, voicemail email notifications, and voicemails on phone extensions assigned to an employee.
- Employees with more than one extension can have a voicemail box shared between extensions
Types of voicemail greetings
- Standard - This greeting plays all of the times unless another greeting overrides it. By design, the standard greeting cannot be turned off, but can be overridden by other greetings
Alternate - Allows callers to leave messages, but gives them a separate greeting, which you can schedule to occur for a set period of time. Turn on this greeting for a specific time period when you want to provide information about special circumstances, such as when you are on vacation. (For example, "I will be out of the office until <date>.") When it is on, the alternate greeting overrides standard greeting.