...
Issue
When attempting to log into UAlbany Mail using Outlook Web App (OWA), you may receive this error messagereceive one of these error messages:
| Note | ||
|---|---|---|
| ||
"Your account has been locked. Contact your support person to unlock it, then try again." |
| Note | ||
|---|---|---|
| ||
"It looks like your account has been blocked. Please contact your admin to unlock it. |
CAUSE: Your UAlbany login account is in a state that needs to be reset in some fashion.
...
" |
| Note | ||
|---|---|---|
| ||
"Taking you to your organization's login page." then reloading to the same message over and over. |
Resolution
This issue can often be resolved by visiting the ITS Password Set/Reset page to reset your UAlbany password. Once that is done, processes will run that may take up to 30 minutes that should unlock your account.
If this process does not resolve your access, please contact the ITS Service Desk to investigate further.
| Include Page | ||||
|---|---|---|---|---|
|