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What is Virtual EMS?
The EMS (Event Management Systems) software solution from Dean Evans and Associates for University at Albany is a flexible campus-wide online room reservation and event management system. It enables us to be more efficient, agile stewards of our campus "space". EMS is the system of record for academic scheduling.
Specifically Virtual EMS, provides University at Albany with real-time scheduling information online. Website visitors can browse building schedules or search for specific events from any computer with internet access. Authorized users (employees, meeting organizers, facility staff, customers, etc.) can, depending upon the level of access granted, submit room requests or create self-service reservations directly from the web through a secure, intuitive interface.
There are many benefits to the new Event Management System:
- EMS provides a fair, transparent process for making the best use of University facilities.
- The system can be accessed from most modern web browsers (Internet Explorer 11.0/10.0, Firefox 30+, Google Chrome 30+, and Safari) .
- Campus customers and UA website visitors will know immediately if a space is available.
- All rooms and reservations feed into a master calendar (the University's public calendars can be found at: events.albany.edu).
Frequently Asked Questions
Q: How do I Log in to Virtual EMS?
A: Faculty/Staff and Students affiliated with an approved Student Group mayAbout || FAQs || Error Messages || Venues || Log In
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It depends upon who YOU are.
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After logging in, select "Reservations" from the menu and then choose the area you are interested in reserving.
Off campus schedulers: if you will be
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Please note: all off campus users of University at Albany facilities will need to apply for |
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Naturally....please |
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Internet Explorer 7.0-11.0 Firefox 40+, Google Chrome and Safari |
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Faculty/Staff and Students affiliated with an approved Student Group may log in to the Event Management System (EMS) using their University NetID and password. |
Q: I have an error message that states: "The date(s) you requested violates your last allowable booking date"
A: You have requested a date outside of the available time to make a request
Q: TheOff campus schedulers requesting University spaces on a regular basis, may request an EMS account by visiting the ITS Service Desk in the University Library, calling 518-442-3700 or by submitting a request online. |
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You may need to clear the cache in your web browser. |
Q: Why should I be using EMS?
A: It will help you coordinate many vital campus services like dining, catering, multimedia support, and housekeeping for event programming.
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Q: Do I need an Account?
Q: How do I create an account for the Reservations system?
Q: How long will it be before my User Account is approved or denied?
Q: How long between when a request is placed and when I am told it is confirmed? ( What is the turnaround time for approval? )
Q: Can we use this for departmental rooms?
Q: Can I be copied on a reservation request for a student group?
Q: Weekend events, what if on weekends the posted building hours are closed but I wanted to book a space there for the weekend?
Q: Do I need to rebook my event if it's in the fall and I made the reservation in the spring?
Q: Will the Campus Center renovations be reflected in EMS (offline rooms)?
Q: In the classrooms- is food allowed?
Q: What's prohibits people from taking up high demand space when they may not have an actual need?
Q: What if there is a fee associated with the room? Where do I see that?
Q: Can you cancel the reservation after it's been confirmed?
Q: How do I search for audio visual?
Q: Will there be a reminder for people to come back into the system to cancel their reservation if they don't need the space?
Q: Troubleshooting and support? Who do we call?
Q: How are multiple requests for the same room handled?
Q: Can you see who has the room reserved?
Q: Is there a way for a supervisor to be notified if one of their employees places a request?
Q: Can more than one person receive a confirmation for one event/reservation?
Q: Can you search my feature?
Q: Will doors open for reservation?
Q: How often are patches applied?
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Working with the Mobile Version of VEMS
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There may be a scheduling policy in the specific building that prevents scheduling the space. Some buildings are not available on weekends, holidays or evenings. Examples of constraints include but are no means limited to: the Athletic Facilities require at least 7 business days advance notice, academic space managed by the Registrar require a minimum of 2 business days and student organization events/meetings are not permitted after the last day of classes each semester. |
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Make sure you are logged into the system (your name will appear in the upper right hand corner of the screen). Although this option is available to the public, not all buildings are available for view unless you do so. If you are logged in and still don't see the building you want, under "Browse," select "Browse for Space," then click "Filter" on the far right side of the screen. When the dialog box opens enter the date and use the "Facilities" drop-down menu to view buildings. Select your desired facility/building and click "Apply" to see availability. |
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A room should not appear in the list if it is already booked. To confirm this, use the "Browse" - "Browse for Space" option on the main menu bar. Use the "Filter" in the upper right of the screen to select the Date and Facility. If the room does not appear at all under Browse, then it is not available to your user group. If the room you want is already in use, either adjust the date and time of your event or look for an alternate room. |
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When you click on an available space a Location Details box will open within which are Building Details and Room Details. Room Details also has sub tabs Setup Types and Features for more specific information on the space |
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After you have found an available space, within the Where and When dialog click the "Recurrence" button and enter your start and end time. Choose daily, weekly, monthly or random. Enter the number of weeks and click the days you need. Under "Range of Recurrence," enter the start date and the number of occurrences needed or enter the date of the last occurrence. Then click the "Apply Recurrence" button. |
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This can happen sometimes when someone is using two monitors, while making a reservation they drag the pop-up window to the other screen and later upon reuse of the link/button that same pop-up will be over on the other screen hidden underneath whatever other windows are open. Another example is when clicking on the group button, it no longer opens the master list of groups but the list of groups can be seen by starting a reservation. In both cases the fix is in user preferences. 1) Go to Settings > Preferences – check box for “Do Not Save Window Coordinates. 2) then reset the window coordinates Go to Settings > Preferences > Reset Window Coordinates. |
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It facilitates coordination of the many vital campus services like dining, catering, multimedia support, and setup for event programming. In many cases Virtual EMS is your most effective means to making a reservation request. |
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Yes, if If you access VEMS from a mobile device you are redirected to the mobile version |
EMS Support Team
Karen Chico Hurst University Registrar 442-5540 scheduling@albany.edu | Amy Johnson Lead Business Analyst, Student Records Business & Enrollment Systems Team 437-3882 ajohnson@albany.edu |
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Patrick Ferlo Director, Performing Arts Center 442-3995 performingartscenter@albany.edu | Stacy Stern Assistant to the Vice President, Division of Finance and Business 956-8120 sstern@albany.edu |
Phase I Venue Managers
Academic Scheduling
Karen Chico Hurst
442-5540
Campus Center
Alicia Cowan
442-5490
Campus Recreation
Peter Kay
442-3335
Outdoor Facilities
Stacy Stern
956-8120
Performing Arts Center
Patrick Ferlo
442-3995
UAD Product Manager - Jason Maloney, Senior Programmer/Analyst jmaloney1@albany.edu
BEST
ITS DB Team
ITS Training
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. It does not require a client download, the web application is dynamically reformatted for use on a mobile device. |
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If you will have someone else booking requests and reservations for you on a regular basis, you may wish to consider allowing them to be your "delegate." In Virtual EMS, a delegate can login as the delegator for the purposes of creating/editing meeting requests and other reservation bookings. To add a delegate:
The next time the delegate logs in to Virtual EMS, they will see a drop-down list box in the menu bar where their name is located (Welcome name goes here). They will then select the delegator's name that they are looking to book as and make a request as they have in the past. To remove a delegate:
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Questions about a particular space? See the venue management for details. Anyone* can look at events as a Guest* and can select one of the two options under the Browse menu: |
University at Albany's public |
calendar may be found at: events.albany.edu |
Need Help using the system? Please submit a Service Desk Request. Where |
is Virtual EMS? |
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If you are unable to find what you are looking for, please submit a
*Off Campus Customers requesting University spaces on a regular basis may request an EMS account through a Service Desk Request. |