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Instructions

Tip

The recommended method of accessing a shared mailbox in Outlook is to add it as a full Exchange account, which allows access to all features and settings, such as automatic replies, inbox rules, saving replies within the shared mailbox's Sent Items folder, and saving

replies

deleted items to the shared mailbox's

Sent

Deleted Items folder

:

. 

Instructions for configuring Outlook (recommended methods)

Note

Alternative methods of accessing a shared mailbox in Outlook are described below.  Please note that adding a shared mailbox as described below will not give you access to all of the shared mailbox's features and settings, such as automatic replies and inbox rules. Additionally, replies you send from the shared mailbox will be saved to your personal Sent Items folder, and messages you delete from it will be moved to your personal Deleted Items folder.

Windows

Expand
titleTo see this method anyway, click here...
  1. With Outlook open, Click the File tab. Click Account Settings, then Account Settings....Outlook's Account Settings menu
  2. Click the Change icon.
    Change button in list of accounts

  3. Click the More Settings button.
    More Settings button in the Change Account window

  4. Click the Advanced Tab, then Click Add.
    Advanced tab and Add... button

  5. Type in name of departmental mailbox name, and Click OK.
    Sample account name and OK button

  6. Verify the new Mailbox is listed under “Open these additional mailboxes“, then Click OK.
    OK button after entering shared mailbox name

  7. Click Next.
    Next button in Server Settings

  8. Click Finish.
    Finish button after entering settings

  9. Click Close.
    Close button to complete process

  10. Here’s what your Outlook Client will look like once your new Mailbox is added.
    Sample of newly-added account in Outlook's list

Mac

Expand
titleTo see this method anyway, click here...
  1. In the Tools menu, choose Accounts, and select the account that has access to the mailbox.
  2. Click the Advanced... button
  3. Go to the Delegates tab
  4. Under Open these additional mailboxes, click the + button to add a shared or delegated mailbox


Info

Alternatively, you can go to File > Open > Shared Mailbox, to open a shared or delegated mailbox.





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