Issue
Outlook client displays a message in the lower right corner that it is "Unable to connect to Exchange Server"
Steps to take
- Close Outlook and restart the computer. Did that help?
- Yes - Issue is resolved
- No - Proceed to next step
- Is network connectivity available on the computer?
- Yes - Proceed to next step
- No - Troubleshoot Network Connectivity
- Did a password reset take place prior to Outlook losing connection?
- Yes - Clear Cached Credentials in Outlook
- No - Proceed to next step
- Launch Outlook in Safe Mode; Close Outlook and go to Start > Run > type outlook /safe and press Enter.
- If Outlook connects in Safe Mode, close it and relaunch it normally to see if it maintains connection
- If Outlook still does not connect move on to next step
- Repair Office - How to Repair an Office Application. This can take 10-15 minutes. Did it resolve the issue?
- Yes - Issue is resolved
- No - Contact ITS for further troubleshooting
- Re-Create Outlook Profile - UAlbany Mail - Create a new Outlook profile
- If Outlook now connects issue is resolved
- If Outlook still will not connect move on to next step
- Install the Support and Recovery Tool for Office 365 and run that. Did it resolve the issue?
- Yes - Issue is resolved
- No - Proceed to next step