Use Jabber to manage calls for University phone numbers on a computer or mobile device.

Break/fix equipment repairs submitted by 11:30am are usually responded to the day they are submitted. Issues sent in after 11:30am may be processed the following day.

Service requests will usually be scheduled within 2-5 business days of receipt of needed information.

Features:

Mobile options to use your University phone number from any location
Can answer up to 8 other extensions in Jabber Desktop (only)
Single Number Reach - can set your University number to ring multiple devices (desk phone, home phone, &/or cell phone, etc.) at the same time
Manage settings and features such as call forwarding, resetting your voicemail PIN and speed dial through the Self Care Portal

Dial 8 for off campus calls

Voicemail/UAlbany Mail integration
Continental US calling by default, international calling available by department request
See the availability of co-workers and colleagues
Create customized availability states, such as “in a customer meeting”
Multiparty conferencing and collaboration
Access to Corporate Directory (Global Address List in Outlook)

Instructions:

Jabber:

Jabber Download for Personally Owned PCs, Macs, and laptops
Jabber requires a speaker and mic to talk to a caller. Many laptops and monitors have these features built in. Please check here for suggested headsets for Jabber (and CISCO phones) if you require them for privacy.

Working elsewhere options

In order to answer your University telephone remotely, please see the following options:

	Requirements	How to get it	Further Information
Jabber on a University-supported PC or Mac	ITS created account University phone number assigned Microphone and sound capabilities	If you already have a University phone, just search for the Jabber app on your PC. If you do not have a University phone, submit a request for a Jabber only account and phone number.	Phone guides, manuals, and training videos
Jabber on a non-University supported PC or Mac	ITS created account University phone number assigned Microphone and sound capabilities	If you already have a University phone, just download the app. If you do not have a University phone, submit a request for a Jabber only account and phone number. Then download the app.	Phone guides, manuals, and training videos
Jabber on a mobile phone (Android or iPhone)	ITS created account University phone number assigned Must be on Wifi or use cellular data	Request via ITS Service Desk: Please include: University Phone Number Type of cell phone (iPhone or Android) NetID of user Then download from the app store.	Phone guides, manuals, and training videos
Forwarding calls to an off campus number	Enter number as if calling from campus e.g. 8-1- (Area code) - (phone number) Desk phone will not ring Voicemail will be left on off-campus phone number	Call Forwarding on CISCO phone	Call Forwarding on CISCO phone

Overview:

Jabber desktop app can show you who is on the the phone or in a meeting before you call them. Jabber also acts as a "Remote control" for your phone

See Spam and Robo Calls for more information

Need more help? Contact the ITS Service Desk.