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The "New Outlook" is not recommended at this time as some functionality is still missing. See Feature comparison between new Outlook and classic Outlook for a feature comparison.

To access a Departmental/Shared mailbox that you have permission to:

  1. It may already be available for you in the New Outlook. To see it, scroll to the bottom of your mail folders and expand the folder called Shared with me:

    image-20250207-191359.png
  2. If it isn't there, right click on your account name at the top of the folder listing and select Add shared folder or mailbox to open it:

    image-20250207-191438.png
  3. Enter the email address of the shared mailbox and click Add:

    image-20250207-191644.png
  4. The mailbox will be added under Shared with me:

    image-20250207-191920.png
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