Use Jabber to manage calls for University phone numbers on a computer or mobile device.
Features:
- Mobile options to use your University phone number from any location
- Can answer up to 8 other extensions in Jabber Desktop (only)
- Single Number Reach - can set your University number to ring multiple devices (desk phone, home phone, &/or cell phone, etc.) at the same time
- Manage settings and features such as call forwarding, resetting your voicemail PIN and speed dial through the Self Care Portal
- Dial 8 for off campus calls
- Voicemail/UAlbany Mail integration
- Continental US calling by default, international calling available by department request
- See the availability of co-workers and colleagues
- Create customized availability states, such as “in a customer meeting”
- Multiparty conferencing and collaboration
- Access to Corporate Directory (Global Address List in Outlook)
Instructions:
- Phone guides, manuals, and training videos
- Voicemail for new Phones
- How to submit a telephone request
- Dialing Instructions
Jabber:
- Jabber Download for non-university supported PCs, Macs, and laptops
- Jabber requires a speaker and mic to talk to a caller. Many laptops and monitors have these features built in. Please check here for suggested headsets for Jabber (and CISCO phones) if you require them for privacy.
- If accessing Jabber from off campus, a VPN connection is needed
Working elsewhere options
In order to answer your University telephone remotely, please see the following options:
Requirements | How to get it | Further Information | |
---|---|---|---|
Jabber on a University-supported PC or Mac |
| If you already have a University phone, just search for the Jabber app on your PC. If you do not have a University phone, submit a request for a Jabber only account and phone number. | Phone guides, manuals, and training videos |
Jabber on a non-University supported PC or Mac |
| If you already have a University phone, just download the app. If you do not have a University phone, submit a request for a Jabber only account and phone number. Then download the app. | Phone guides, manuals, and training videos |
Jabber on a mobile phone (Android or iPhone) |
| Please include:
Then download from the app store. | Phone guides, manuals, and training videos |
Forwarding calls to an off campus number |
| Call Forwarding on CISCO phone | Call Forwarding on CISCO phone |
Overview:
- Jabber desktop app can show you who is on the the phone or in a meeting before you call them. Jabber also acts as a "Remote control" for your phone
See Spam and Robo Calls for more information