Use Jabber to manage calls for University phone numbers on a computer or mobile device.
Features:
- Mobile options to use your University phone number from any location
- Can answer up to 8 other extensions in Jabber Desktop (only)
- Single Number Reach - can set your University number to ring multiple devices (desk phone, home phone, &/or cell phone, etc.) at the same time
- Manage settings and features such as call forwarding, resetting your voicemail PIN and speed dial through the Self Care Portal
- Dial 8 for off campus calls
- Voicemail/UAlbany Mail integration
- Continental US calling by default, international calling available by department request
- See the availability of co-workers and colleagues
- Create customized availability states, such as “in a customer meeting”
- Multiparty conferencing and collaboration
- Access to Corporate Directory (Global Address List in Outlook)
Instructions:
- Phone guides, manuals, and training videos
- Voicemail for new Phones
- How to submit a telephone request
- Dialing Instructions
Jabber:
- Jabber Download for non-university supported PCs, Macs, and laptops
- Jabber requires a speaker and mic to talk to a caller. Many laptops and monitors have these features built in. Please check here for suggested headsets for Jabber (and CISCO phones) if you require them for privacy.
Working elsewhere options
In order to answer your University telephone remotely, please see the following options:
Requirements | How to get it | Further Information | |
---|---|---|---|
Jabber on a University-supported PC or Mac |
| If you already have a University phone, just search for the Jabber app on your PC. If you do not have a University phone, submit a request for a Jabber only account and phone number. | Phone guides, manuals, and training videos |
Jabber on a non-University supported PC or Mac |
| If you already have a University phone, just download the app. If you do not have a University phone, submit a request for a Jabber only account and phone number. Then download the app. | Phone guides, manuals, and training videos |
Jabber on a mobile phone (Android or iPhone) |
| Please include:
Then download from the app store. | Phone guides, manuals, and training videos |
Forwarding calls to an off campus number |
| Call Forwarding on CISCO phone | Call Forwarding on CISCO phone |
Overview:
- Jabber desktop app can show you who is on the the phone or in a meeting before you call them. Jabber also acts as a "Remote control" for your phone
See Spam and Robo Calls for more information