Issue
When attempting to log into UAlbany Mail using Outlook Web App (OWA), you may receive one of these error messages:
Resolution
This issue can often be resolved by visiting the ITS Password Set/Reset page to reset your UAlbany password. Once that is done, processes will run that may take up to 30 minutes that should unlock your account.
If that does not resolve your access, please contact the ITS Service Desk to investigate further.