DGX Cloud - Service Level Agreement (SLA)

Owned by Karker, Nicholas
Last updated: Oct 04, 2024
2 min read

Authors: Jeff Goodwin, Nick Karker

Description

The DGX Cloud SLA outlines the terms and conditions for accessing and utilizing the NVIDIA DGX Super Pod, provisioned and maintained by NVIDIA. This infrastructure provides high-performance AI computing capabilities for conducting university research, teaching and learning. The service level agreement is aimed at UAlbany researchers who require advanced computational resources.

Available To

  • Please see the section here to see the current availability to different user groups

Features

  • Service Access: Non-priority access is available at no cost but is limited to a maximum of 4 GPU’s and 10TB of storage.  While free access is subject to availability and is not guaranteed, the University at Albany is committed to providing reliable access to the NVIDIA cloud Infrastructure to support all research endeavors.  We aim to manage resources effectively to maximize availability for both priority and non-priority users.

  • Resource Allocation: Access limited to a maximum of 4 GPU’s and 10TB of storage.

Service Availability

The DGX Cloud is technically available 24 hours a day, 7 days a week, and 365 days (12 months) a year (24x7x365).

Exceptions

  • Scheduled Maintenance: Scheduled maintenance windows will be communicated in advance. During these periods, the infrastructure may be temporarily unavailable.

  • Emergency Downtime: In an emergency, the infrastructure may be unavailable. Efforts will be made to restore services as quickly as possible.

Support Availability

Addendums/Additional Items

  • Data Compliance: Faculty should not upload data sets or process workloads that require compliance with sensitive data regulations, including NIST and HIPAA standards.

Contact Information

For additional information or to report an issue, please contact the ITS Service Desk during business hours or refer to the self-service support options available on the ITS website.