Windows 10/11 Upgrade FAQs

Owned by Trubitt, Lisa V
Last updated: May 28, 2024 by Stelling, Andrew
2 min read

Q: How will I know whether to install Windows 11 or Windows 10 22H2?

A: Software Center should only update to install the latest operating system your computer can support. You can safely install whichever update is listed there. 

Q: Windows 11 and Windows 10 22H2 are both listed in Software Center. What should I do?

A: Contact the ITS Service Desk for assistance.

Q: If all computers need to upgrade to Windows 11, why am I installing Windows 10 22H2?

A: Windows 10 22H2 will ensure your computer is running a supported operating system until October 2025. ITS will work with your department on how to complete your transition to Windows 11.

Q: When I went to Software Center, I didn't see Windows 11 or Windows 10 22H2. What should I do?

A: Contact the ITS Service Desk for assistance.

Q: When I went to Software Center, Windows 11 and Windows 10 22H2 were both listed. What should I do?

A: Contact the ITS Service Desk for assistance.

Q: Can installation be delayed?

A: No.

Q: Can I use my computer during the upgrade?

A: No. ITS recommends installing the update during lunch or at the end of your business day to minimize disruption.

Q: Why should I install the update now if it is going to be pushed later?

A: Initiating the installation let you decide when to update your computer. Install the update during lunch, at the end of the day, or any time that is convenient for you. If you wait until the update is pushed, it will be installed automatically at a time which may inconvenience you.

Q: Will all my software work?

A: Software that is part of the University's standard computing image will work. Older specialized software or applications may not be compatible with Windows 11. If you have any concerns, please contact the ITS Service Desk.

Q: Why do I have to upgrade?

A: Running a supported operating system is required by SUNY and University policies. It's also industry standard and best practice, as it ensures your computer will receive critical security and privacy updates and be compatible with the latest apps.

Q: Can the OS be upgraded on remote devices (laptop at home)?

A: ITS recommends an OS upgrade be performed on the universities physical network (bring remote devices to campus) for the most reliable experience.  In order to upgrade the OS on a remote device the device must be connected to the university VPN.