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Desk or wall telephone provides local and long distance calling, voicemail-email integration, and conferencing capabilities. |
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Break/fix equipment repairs submittedby 11:30am are usually responded to the day they are submitted. Issues sent in after 11:30am may be processed the following day. Service requests will usually be scheduled within 2-5 business days of receipt of needed information. |
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Overview:
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Features:
Self Care Portal can be used to manage settings and features
Local and long-distance (continental US) calling; international calling available by department request
Dial 8 for off-campus calls
Caller
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ID
Voicemail/UAlbany Mail integration
Speakerphone and conferencing (up to six callers) capabilities
Mobile options allow use of a University phone number from any location using Jabber
Single Number Reach. Set a University number to ring to multiple devices (desk phone, home phone, cell phone, etc.) at the same time
Answer up to five extensions on a single phone
Desk phones can use any active University network jack without interruption or a number change
911 calls automatically provide UPD with building and room location
Phone Models:
Office desk phones: Cisco 8841, 8851
Wall-mounted phones: Cisco 69xx series
Outbound caller ID for off campus calls is your University phone number
Call history
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Self-help and support:
Phones:
Contact Centers/Call Centers:
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From off campus, you must connect to the university network via VPN to use Finesse. Before logging into Finesse, please make sure to log into Jabber first. |
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Power Outages:Just like your PC, if there is loss of power in a location, a VoIP phone will also lose power and will not work. Emergency Blue Light phones located throughout the campus and in many restrooms will remain live for up to 90 minutes. Elevator phones will remain operational for up to 4 hours after a power outage. You may use any of these devices during a power outage to reach UPD. For more information about Emergency Blue Light Phones, please visit: https://police.albany.edu/BLPhones.shtml |
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See Spam and Robo Calls for more information |
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Telephone Recharge Budget Line
ITS does not keep track of phone lines per account anymore. The fee is based on the historical average cost for phone service for each department. In 2019, the campus upgraded to a new phone system, which is a technology integrated with the network. What used to be a phone fee is really now an IT Services Fee, but ITS has yet to fully define a billing model with the Budget and the Internal Controls Offices. In the absence of a new charge model, the IT fee will remain the same for each school and department, as in the past 3 years. This funding serves various areas of ITS, not only the phone service, therefore the fee will not change if the number of phones increases or decreases and is not influenced by the phone usage.