Action

To connect to UAlbany's VPN service using a Windows 10 in S-Mode device, follow the steps below.

These steps will work for any version of Windows 10, but are required for computers set to Windows 10 S-Mode.

Instructions

Open the Microsoft Store app from your Start menu
In the upper right, search for "GlobalProtect" and select the GlobalProtect app result that appears
The page for the GlobalProtect app from Palo Alto Networks will open
Click the Get button to install the app

If prompted to sign in with a Microsoft account, you do not need to.
When the installation completes, click to launch the app
Click the link in the app to go to Network & Internet VPN Settings
Click Yes in the prompt confirming that you want to switch apps
Now in Settings, click the + icon to add a new VPN connection
Choose the following settings, then click Save
- VPN Provider: GlobalProtect
- Connection name: uavpn.albany.edu
- Server name or address: uavpn.albany.edu
Select the new uavpn.albany.edu VPN connection and click Connect
The standard University log in page should appear in a separate window. Sign in with your University at Albany NetID and password.
Select your preferred method of authenticating with Duo. Check 'Remember me for 30 days' to prevent Duo prompts on that device for 30 days.
You should now be connected.

Select the GlobalProtect icon in the notification area at the lower right to bring up the VPN connection window.
Click Disconnect to end the VPN session.

To open the GlobalProtect VPN client:
1. Start > All Apps > GlobalProtect
Click the link in the app to go to Network & Internet VPN Settings
Click Yes in the prompt confirming that you want to switch apps
Select the new uavpn.albany.edu VPN connection and click Connect
The GlobalProtect icon will be minimized in the notification area at the lower right.