UAlbany Mail - Add a shared mailbox as a full Exchange account in Outlook for Windows

Owned by Lyons, Andrew H
Last updated: Aug 28, 2024 by Grosshandler, Mike
1 min read

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Adding a shared mailbox to Outlook as a full Exchange account, via the instructions below, allows access to all features and settings, such as automatic replies, rules, and saving replies to the shared Sent Items folder.

Be sure to use “Classic Outlook”, not “New Outlook” to follow these directions.

Instructions

  1. Open Outlook

  2. Select File > Add Account :

  3. Type the shared mailbox's full e-mail address and click Connect:

  4. The University login page will appear.  Enter your personal NetID, the first part of your email address (before the @albany.edu) or your full UAlbany Mail email address as your user name and password then click Sign In. 

  5. Complete your 2-step authentication.

  6. You will be notified that the account was added:

  7. Click Done.

  8. Close and restart Outlook for the changes to take effect.